Frequently Asked Questions

​How Do I Place An Order?​


We take order via phone, email or online. For the fastest service or specific/custom orders, please call us directly to place your order. Any orders placed via email or online must have at least 3 days advance notice. Please keep in mind we are closed on Sundays and Mondays. Items are subject to be changed or substituted without notification if requested item is out of stock.




Payment and Shipping


Payments for phone and email orders must be received by phone, using a valid credit or debit card. Online orders may be paid for using the payment portal on our website. We accept all major credit card and debit card with the VISA/MASTERCARD logo. Balloons and Things is a retail store and we DO NOT ship balloons. We do offer delivery service within our local delivery primeter.




Secure Ordering & Payment Options


We prefer you make your payments using our encrypted website payment portal or the payment link listed in your invoice email. Making the payments yourself, helps to ensure privacy, security and liability. Our online payment link is: www.PayPal.me/balloonsandthings If you are unable to use these payment options or have additional questions, please feel to contact us at 804-201-0540.




Returns & Refunds


ALL SALES ARE FINAL. Once you pay for your order, it cannot be cancelled. If there is a manufacturer's defect, a replacement of the item or store credit may be issued. If your event date is cancelled, your order can be recheduled for a new date or a store credit may be issued if we are notified at least 48 hours in advance. Please advised that store credits must be remeeded by the closing of the year (December 31). Balloons and Things does not refund cash for any reason.




Ask About Our On Site Event Space


Dates are booking fast...call 804-554-6915